FAQ

BLACK FRIDAY AND CYBER MONDAY SALES

First and foremost thank you for being our amazing customers! We truly love you guys and are thankful for your business :) It keeps a roof over our heads and food on our table, and we just love you! Apart from that we want to remind you that we are human beings and that your craze for our products during our awesome sales takes a bit longer for us to process, so if you would be so kind as to be patient with us while we fulfill your sale items, there will be a slight delay due to the volume. Thank you a million guys!

 

RETURN/EXCHANGE POLICY

We take great pride in our product and exemplify quality and excellent value in each and every item for purchase. If for any reason you are dissatisfied with a purchase, we'll assist you with a prompt refund or exchange. No sale is final unless stated as such on select items. Please see Terms and Conditions tab for Final Sales standings before making a purchase. 

Refunds for items returned within 30 days of the purchase date will be credited in the same form as the original payment type.
Refunds for items returned more than 30 days after the purchase date will be in the form of a merchandise credit redeemable with your next purchase. All refunds exclude the cost of shipping. NO RETURNS/EXCHANGES WILL BE ACCEPTED OR PROCESSED AFTER 60 DAYS OF RECEIPT.

Unfortunately, you cannot return merchandise bought through one of HERSTAR vendors through www.herstar.com.  You will return/exchange the item at the location where it was purchased.  

***ALL SALES EVENT PURCHASES ARE FINAL AND NONREFUNDABLE, ALTHOUGH WE WILL ACCEPT SIZE EXCHANGES.*** 

For inquiries regarding returns, please contact our customer service at info@herstar.com

An RMA number is required to process ALL returns or exchanges. Please contact info@herstar.com to receive your RMA number and a copy of the necessary Return/Exchange form. *** Please note that returns received without an RMA number will not be processed***


Please fill out the Return section of the form completely and enclose it with the item(s) you are returning. Be sure to indicate if you would prefer to receive a refund, or make an exchange for another size, color, or item. Please help us improve our service by providing the main reason for your return or exchange by using the codes listed on your invoice. If you are exchanging merchandise, please fill out the exchange portion on the back of the form as well.

The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping & handling charges will be incurred.

***Please send your package, including your return and exchange form, via a prepaid, insured, traceable method to ensure a safe and documented delivery.***


We'll process your exchange within 7 days of receipt, though it will take longer to appear on your statement. 
If the requested exchange item is not available, you will receive credit to the original form of payment. 
If you require any further assistance please contact our customer service at info@herstar.com

 

What if my shoes don't fit?

If you receive your shoes and they don't fit, it's no problem, simply follow the instructions above for easy exchanges.

 

Where is my team?

If you don't yet see your team/sport stick around, we are expanding into new sports teams every day. Follow us on FB and Twitter to stay in the loop.

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